Returns

Returns Policy & Conditions

Our goal is customer satisfaction. We understand you may occasionally need to return an item. Returns will be accepted within 30 days of receipt. Items returned after the 30 days within reason will incur a 10% restock fee. A refund or credit will be issued once item is received back in our warehouse and refunds processed.

Please send email to iesusujewelry@gmail.com for return authorization prior to returning an item. You will be issued an RMA number to include with your return. This number will ensure smooth processing of your return through our facility.

Please tell us when you call for return authorization if any of the following apply as special instructions may be necessary in these situations:

  • you would like to exchange for a different size or new item
  • you are returning a gift purchased by another person
  • you received an incorrect, damaged or defective item

Please understand that returned items must be new, unused, and include all original product accessories and packaging. Postage will not be refunded. Restocking fees will be assessed if items are late, incomplete, or damaged. Some items are subject to special return conditions or restrictions, see below.

All 18KT gold jewelry items will be assessed a 10% restocking fee

It is normal for body oil and perspiration to discolor sterling silver and other metals. Our jewelry, therefore, is not guaranteed against tarnishing or changing colors. No returns of worn jewelry will be accepted. Postage will be billed on jewelry items returned to the customer.

If you’re all done browsing our return policy and would like to continue looking at the rest of the site, we recommend you check out our great selection of Catholic Jewelry.